| 1. Email us and tell us which items you’d like to return to which merchant. We‘ll proceed with the return and send you a record. |
1. Check that the merchant you bought your items from has a returns policy. You may also want to contact them about your return. |
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2. Tell us which package you’d like to send back and the address we should use(check with your merchant for the details). |
| 2. You can make any payments in Payment Requests, which you’ll find in My Account. |
3. You can make any payments in Payment Requests, which you’ll find in My Account. |
| 3. After you’ve made payment, we’ll need two business days for our U.S. office to process the return. |
4. After you’ve made payment, we’ll need two business days for our U.S. office to process the return. |
| 4. We’ll credit your refund to your registered card within seven days of us receiving the refund from the merchant. |
5. Once you’ve returned your items to the merchant you can talk with them directly about refunds. |
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| We charge a returns handling fee of $5 per shipment. The delivery return fees are $6 per order for packages of 1 kg or less. For packages weighing more than 1 kg, we charge an additional $1.00 for every 0.5kg of additional weight. |
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| You will also have to bear any charges levied by the merchant. |
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