All announcements regarding the Global Health Concern for COVID-19 as it relates to comGateway’s operation will be detailed here. We will update everyone with our status as this continues. Thank you for your understanding and remember to stay safe and indoors!
To ensure operational continuity and maintain high quality of service from us and our partners, we want to inform you that starting 08 April 2020, we will impose a Crisis Delivery Surcharge to all international shipments based on the final shipping weight of your package(s). This surcharge is temporary and will be lifted as soon as the global situation improves.
24 March 2020
Governor Kate Brown of Oregon issued a mandatory “shelter in place” order for all residents. This mandate requires residents to stay in their homes for at least two weeks. This affects all businesses but as we are deemed an essential service, our US Warehouse is still allowed to operate with special arrangements that uphold the mandate.
For the safety of our skeletal workforce and for our customers as well, comGateway will hold all received packages for 24 hours. This is to ensure added safety against the possible spread of the virus on cardboard surfaces. We will set aside incoming packages for 24 hours before they are processed and matched to users. This will delay the package assignment process to customers’ accounts by 1-2 business days.
19 March 2020
We want to advise everyone that comGateway remains “business as usual” and is working hard to deliver your packages. Due to the current global situation of CoViD-19, you may experience delays, so we would like to request your patience and understanding on this matter.
Rest assured that comGateway and our partners are committed to bringing you the best US online shopping experience as we apply necessary measures to ensure the safety of our team amid these trying times.