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RATES AND FEES
- How are shipping fees calculated?
- Rates table
- Fuel surcharge
- Insurance
- Taxes & duties
- OneBox
- Fragile items
- Exceptional activity surcharges
How are shipping fees calculated?
Shipping charges are calculated using a flat fee for the first half kilogram, with a lower subsequent fee charge for every additional half kilogram.
Shipping weight is determined by volumetric and actual weight of a shipment – whichever is greater. Volumetric weight is calculated by multiplying the dimensions of a package and dividing the result via a volumetric factor.
Rates table
View our international shipping rates to your country. See weights guide
| Description | Express | Standard | PRIME UPGRADE |
|---|---|---|---|
| First 0.5kg | US$ | US$ | US$ |
| Every additional 0.5kg | US$ | US$ | US$ |
| Speed of Delivery (business days) |
3 - 5 | 6 - 8 | 3 - 5 |
| SERVICE | STANDARD | PRIME |
|---|---|---|
| International shipping fees | ||
| BuyForMe fee | 10% of transaction cost | |
| Combining of Packages | Free for first 3, US$1 for each subsequent package | Free |
| Repack | US$7: Box cut downs US$5: box to bag transfers |
US$5: Box cut downs US$3: box to bag transfers |
| Storage | Free for 30days, US$1/day after |
Free for 60days, US$1/day after |
| Express Delivery Upgrade | Automatic Upgrade to Express Delivery | |
| Returns from the U.S. address | US$ 4.00 for the 1st package, and $2.50 for each additional package per transaction | US$ 4.00 for the 1st package, and $2.50 for each additional package per transaction |
Fuel surcharge
Fuel surcharge is imposed by our logistics partners, and varies with current fuel prices in the market. It is calculated by the current prices multiplied by the sum of international shipping and remote area surcharge, if any.
Insurance
At comGateway, we insure all packages for international shipping against loss or damage.
Insurance costs 1% of total charges paid to comGateway. Total charges include:
- Item cost
- U.S. domestic shipping charges (for BuyForMe orders only)
- International shipping charges
- Fuel surcharge
- Remote area surcharge, if applicable
Coverage is limited to US$10,000. Compensation for loss or damage will be based on
- Total value of goods declared
- U.S domestic shipping charges (for BuyForMe orders only)
- international shipping charges from the U.S. to a package's final destination
Taxes & duties
A. Singapore
Shipments to Singapore are subject to 7% Goods and Services Tax (GST) if their CIF (Cost of Goods + Insurance + Freight) exceeds S$400. If applicable, GST is paid at international shipping checkout with us, and no further payment is required upon receipt of your shipment. If your shipment contains Tobacco/Cigar, Liquor/Wine and/or Silver Coins, any applicable duties will be paid to the delivery courier when you receive your shipment.
How is GST calculated? (Singapore)
For shipments to Singapore, all declared values of goods, insurance and freight charges (before any applicable discounts) are converted to Singapore Dollars at the latest exchange rate as per Singapore Customs.
Example:
- Declared Cost of Goods: S$390
- Total Freight Charges (before promotion): S$30
- Insurance: S$4.20
- Applicable GST would be S$29.69 (7% of S$(390+30+4.20))
Note: While the Cost of Goods in this example is S$390, and less than S$400, its CIF value (S$424.20) exceeds the tax-free allowance of S$400, thus GST is applicable.
What are GST handling fees?
It is the processing/administrative fee (5%) levied on the GST amount payable.
B. Australia
Shipments to Australia are delivered duty paid (DDP), hence taxes and duties are included in your total shipping cost. To learn more how GST applies to your Australia shipment, click here.
C. Rest of the World
All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.
Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment. Duties and custom payments will be made to the courier delivering your package.
ONEBOX
You can combine packages into one container once they reach your U.S. address to reduce your shipping weight. OneBox is the best and cost-effective way to ship multiple packages from various online stores by repacking and combining them. Click here to learn more.
| First 5 packages | US$10 |
| Each subsequent package | US$2 |
Fragile items
Crating ensures fragile items with insufficient protection arrive safely at their international destination.
When an item is flagged for crating due insufficient protection, a customer may:
- Ship the parcel as it is. Insurance will only cover lost or missing items, and not item damage, or
- Crate the package, so it is insured against damage. Crating fees are quoted upon request, and crating may affect final shipping weight.
The following items are usually fragile and subject to crating
- Big/flat screen TVs
- Chandeliers
- Large porcelain/glass figurines
- Mirrors
Crating fees will be determined on an individual basis and customers will be notified of crating details when their shipments arrive at their U.S. Address.
Please note that crating will also affect shipping rate, as dimensions and actual weight will change. Rates will be determined by volumetric or actual weight, whatever is higher. Your chargeable shipping weight will be based on the new weight of your package after it has been crated (inclusive of the crate). Due to the increase in dimensions and weight, only select couriers may ship crated packages.
EXCEPTIONAL ACTIVITY SURCHARGES
Our logistics partners: DHL and FedEx levy under given conditions a surcharge for special deliveries which accounts for 5% of shipments annually. comGateway regularly reviews these surcharges to reflect the changing costs associated with shipping exceptional packages, and we strive to ensure these surcharges remain transparent for our customers.
| Surcharge | Cost | Description |
|---|---|---|
| HazMat (Hazardous Materials) Fee | $32.00 - $65.00 | Allows comGateway to ship most personal consumer commodities that are prohibited for air shipping. These include but is not limited to perfumes, nail polish, hair sprays, etc. |
| Battery Surcharge | $18.00 - $55.00 | Due to safety concerns, IATA has enforced battery shipping regulations with effect from 1st April 2016. All loose lithium batteries are now classified as Dangerous Goods and must be shipped separately via Standard shipping. Additional transit times may be needed, whenever necessary. This surcharge is payable to a shipment containing loose lithium-ion battery(ies) such as power banks, GoPro batteries, etc. |
| Remote Area Surcharge | $10.00 - $20.00 | Imposed on shipments when a delivery destination lies beyond a courier delivery agent's standard service area and may add 3-5 business days to your delivery schedule. The couriers determine these areas and are identified by the postal code. |
| Large Package Surcharge | $12.00 | Shipments are considered "large" if they contain 1 or more packages measuring courier set dimensions and weight. Oversized/overweight shipments are not assessed of this fee. |
| Oversized / Overweight Fee | $48.00 - $90.00 | Air cargo hold is limited. Thus, couriers set a limit on the size and weight of packages delivered. This surcharge is for shipments with a package exceeding courier's large package limit up to the allowable limit in weight and dimensions. |
| High-Risk Destination Surcharge | $20.00 - $73.00 | Payable to a shipment delivered to countries where couriers are operating at risk due to a continuous state of war, civil unrest, or threats from terrorism. Destination countries affected: Afghanistan, Burundi, Iraq, Libya, Mali, Niger, and Yemen. |
| Exporter Validation Fee | $30.00 | Payable to a shipment delivered to countries that are subject to trade restrictions imposed by U.S. Federal Regulatory Agencies such as the Office of Foreign Assets Control (OFAC). Countries in scope: Afghanistan, Belarus, Lebanon, Myanmar, and Zimbabwe. |
| Country Sanction Surcharge | $30.00 - $73.00 | Payable to a shipment delivered to countries that are subject to trade restrictions imposed by the UN Security Council. Countries in scope: The Central African Republic, Democratic Republic of Congo, Eritrea, Iraq, Libya, Somalia, and Yemen. |
*Note: Variations in cost depends on the delivering courier and shipment's final destination.
Weights Guide
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Bikini
-
1 Clutch
-
2 pairs of Jeans
-
1 pair Heels
-
1 Hobo Bag
-
1 Shoulder Bag
-
1 Large Tote
-
-
1 Chain
-
1 pair Leather Gloves
-
2 Mid-Length Skirts
-
2 Dresses
-
1 pair Leather Boots
-
1 Pair Over-the-Knee Boots
-
1 Wedding Gown
-
1 pair Earings
-
3 Knitted Tops
-
-
1 Kettle Hat
-
1 Blazer with Pants
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 Bikini
-
1 Clutch
-
2 pairs of Jeans
-
1 pair Heels
-
1 Chain
-
1 pair Leather Gloves
-
2 Mid-Length Skirts
-
2 Dresses
-
1 pair Earings
-
3 Knitted Tops
-
-
1 Kettle Hat
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Hobo Bag
-
1 Shoulder Bag
-
1 Large Tote
-
-
1 pair Leather Boots
-
1 Pair Over-the-Knee Boots
-
1 Wedding Gown
-
1 Blazer with Pants
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 pair Cufflinks
-
2 Oxford Shirts
-
2 pairs of Jeans
-
1 Duffel Bag
-
1 Cross-Body Messenger Bag
-
1 Tuxedo
-
1 Cabin Baggage
-
1 Travel Luggage
(24 x 15 x 10 inches - 18kg)
-
1 Pair Sunglasses
-
1 Diver Watch
-
2 Sweaters
-
1 Backpack
-
1 Trench Coat
-
1 pair Leather Boots
-
-
-
2 pairs Board Shorts
-
2 Ties
-
3 Polo Shirts
-
-
1 pair Training Shoes
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 pair Cufflinks
-
2 Oxford Shirts
-
2 pairs of Jeans
-
1 Duffel Bag
-
1 Pair Sunglasses
-
1 Diver Watch
-
2 Sweaters
-
1 Backpack
-
2 pairs Board Shorts
-
2 Ties
-
3 Polo Shirts
-
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Cross-Body Messenger Bag
-
1 Tuxedo
-
1 Cabin Baggage
-
1 Travel Luggage
(24 x 15 x 10 inches - 18kg)
-
1 Trench Coat
-
1 pair Leather Boots
-
-
-
1 pair Training Shoes
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
2 Baby Hats
-
1 Girl Dress
-
1 Backpack
-
1 Remote Control Helicopter
-
1 Baby Changing Pad
-
1 Electric Breast Pump Set
-
1 Bicycle Child Seat
-
1 Stroller
(29 x 21 x 11"-21kg)
-
1 Diecast Car
-
1 Insulated Lunch Bag
-
1 pair Rainboots
-
1 Slumber Sound Machine
-
2 Jigsaw Puzzles(48 pcs)
-
1 Xbox with Controller
-
1 Easel
-
1 Crib
(56.4 x 30.6 x 47" -35kg)
-
1 Breast Pump Bra
-
1 Ear Thermoscan
-
4 Playwear Sets
-
1 Toddler Bike Helmet
-
1 Baby Carrier/div>1 Lego Set (400 pcs)1 Portable Cradle Swing1 Jumper cum Activity Center
(37 x 32 x 43" -14.5kg)- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
2 Baby Hats
-
1 Girl Dress
-
1 Backpack
-
1 Remote Control Helicopter
-
1 Diecast Car
-
1 Insulated Lunch Bag
-
1 pair Rainboots
-
1 Slumber Sound Machine
-
1 Breast Pump Bra
-
1 Ear Thermoscan
-
4 Playwear Sets
-
1 Toddler Bike Helmet
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Baby Changing Pad
-
1 Electric Breast Pump Set
-
1 Bicycle Child Seat
-
1 Stroller
(29 x 21 x 11"-21kg)
-
2 Jigsaw Puzzles(48 pcs)
-
1 Xbox with Controller
-
1 Easel
-
1 Crib
(56.4 x 30.6 x 47" -35kg)
-
1 Baby Carrier/div>1 Lego Set (400 pcs)1 Portable Cradle Swing1 Jumper cum Activity Center
(37 x 32 x 43" -14.5kg)- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 HDMI Cable
-
1 Bluetooth Headset
-
1 Digital Camera
-
1 iPad/Nook
-
1 Tablet
-
1 14.1" Laptop
-
1 iRobot Floor Vacuum
-
1 Home Theatre Receiver
(15 x 17.1 x 6.4" -15kg)
-
2 Memory Cards
-
1 HD Webcam
-
2 pairs 3D Glasses
-
1 Noise Cancelling Headphones
-
1 Chrome Book
-
-
1 Home Theatre Projector
-
1 All-In-On-Desktop
(22.1 x 8.4 x 15" -17kg)
-
1 Power Battery Charger
-
1 Kindle
-
1 Laptop Sleeve
-
1 Apple TV
-
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 HDMI Cable
-
1 Bluetooth Headset
-
1 Digital Camera
-
1 iPad/Nook
-
2 Memory Cards
-
1 HD Webcam
-
2 pairs 3D Glasses
-
1 Noise Cancelling Headphones
-
1 Power Battery Charger
-
1 Kindle
-
1 Laptop Sleeve
-
1 Apple TV
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Tablet
-
1 14.1" Laptop
-
1 iRobot Floor Vacuum
-
1 Home Theatre Receiver
(15 x 17.1 x 6.4" -15kg)
-
1 Chrome Book
-
-
1 Home Theatre Projector
-
1 All-In-On-Desktop
(22.1 x 8.4 x 15" -17kg)
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Women's Racer Bra
-
1 GPS Watch with Heart Rate Monitor
-
2 12 pack Diablo Golf Balls
-
1 Sleeping Bag
-
1 Fishing Rod and Reel
-
1 6-Person Tent
-
1 Elliptical Stepper
(24 x 20 x 12" -19kg) -
-
1 Men's Cycle Short
-
1 Handheld Golf Course GPS
-
1 Ice Hockey Stick
-
1 LED Lantern
-
1 pair Snow Goggles
-
1 pair Ice Hockey Skates
-
-
-
2 pairs Yoga/Pilates Toe Socks
-
1 Fitbit Wireless Personal Trainer
-
1 Child's Boating Vest
-
1 Full Body Wetsuit
-
Men's Golf Graphite Shaft
-
1 Large Backpack
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 Women's Racer Bra
-
1 GPS Watch with Heart Rate Monitor
-
2 12 pack Diablo Golf Balls
-
1 Sleeping Bag
-
1 Men's Cycle Short
-
1 Handheld Golf Course GPS
-
1 Ice Hockey Stick
-
1 LED Lantern
-
2 pairs Yoga/Pilates Toe Socks
-
1 Fitbit Wireless Personal Trainer
-
1 Child's Boating Vest
-
1 Full Body Wetsuit
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Fishing Rod and Reel
-
1 6-Person Tent
-
1 Elliptical Stepper
(24 x 20 x 12" -19kg) -
-
1 pair Snow Goggles
-
1 pair Ice Hockey Skates
-
-
-
Men's Golf Graphite Shaft
-
1 Large Backpack
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Drill Bit Set
-
1 Olive Oil Sprayer
-
2 Bath Towels
-
1 Electric Wine-bottle Opener
-
1 Digital Bathroom Scale
-
1 Panini Press
-
1 Expresso Maker
-
1 Food Processor Mixer 6 Qt
(14 1/2 x 11 x 16 1/2"-
17kg )
-
-
1 Wall Decal
-
1 Electric Can Opener
-
1 2-piece Bath Rug Set
-
1 Queen Bedsheet Set
-
1 Floor Steamer
-
1 Le Creuset 5-quart French Oven
-
-
-
-
-
1 Sensor Pump for Soap or Sanitizer
-
-
1 King Duvet Cover Set
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 Drill Bit Set
-
1 Olive Oil Sprayer
-
2 Bath Towels
-
1 Electric Wine-bottle Opener
-
-
-
-
1 Sensor Pump for Soap or Sanitizer
-
2 pairs Board Shorts
-
2 Ties
-
3 Polo Shirts
-
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Digital Bathroom Scale
-
1 Panini Press
-
1 Expresso Maker
-
1 Food Processor Mixer 6 Qt
(14 1/2 x 11 x 16 1/2"-
17kg )
-
1 Queen Bedsheet Set
-
1 Floor Steamer
-
1 Le Creuset 5-quart French Oven
-
-
-
1 King Duvet Cover Set
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
2 Boxes Flea & Tick Control for Dogs
-
2 bottles 120 Softgel Canine Supplements
-
1 Auto Fish Feeder
-
1 Bed for Small Pets
-
-
1 (10x11x13") Automatic Pet Feeder
-
1 Pet Stroller
-
-
1 Nail Trimmer for Dogs
-
1 16oz Pet Shampoo
-
1 Bird Shower & Window Perch
-
1 Soft-Sided Pet Carrier for Medium Dogs
-
-
-
1 Pet Folding Play Pen
-
-
-
-
1 Dog Bowl
-
-
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
2 Boxes Flea & Tick Control for Dogs
-
2 bottles 120 Softgel Canine Supplements
-
1 Auto Fish Feeder
-
1 Bed for Small Pets
-
1 Nail Trimmer for Dogs
-
1 16oz Pet Shampoo
-
1 Bird Shower & Window Perch
-
1 Soft-Sided Pet Carrier for Medium Dogs
-
-
-
1 Dog Bowl
-
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
-
1 (10x11x13") Automatic Pet Feeder
-
1 Pet Stroller
-
-
-
-
1 Pet Folding Play Pen
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 Men's Shaving Brush
-
2 9oz Tube of Moisturizer
-
1 Clarisonic Mia Sonic Skin Cleansing System
-
4 (60 counts) bottles of Children Vitamins
-
Philips Rechargeable Electric Toothbrush
-
2 (5 lbs) bottles of Body Building Powder
-
6 Jars of 2lb Honey
-
-
1 Lip Balm
-
3 Eyeshadow Palettes
-
2 8oz Shampoo Bottles
-
-
6 Bottles 120 Tablets GNC Multi-Vitamins
-
-
-
-
1 pair Exfoliating Gloves
-
1 Electric Shaver
-
-
-
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
1 Men's Shaving Brush
-
2 9oz Tube of Moisturizer
-
1 Clarisonic Mia Sonic Skin Cleansing System
-
4 (60 counts) bottles of Children Vitamins
-
1 Lip Balm
-
3 Eyeshadow Palettes
-
2 8oz Shampoo Bottles
-
-
1 pair Exfoliating Gloves
-
1 Electric Shaver
-
-
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
Philips Rechargeable Electric Toothbrush
-
2 (5 lbs) bottles of Body Building Powder
-
6 Jars of 2lb Honey
-
-
6 Bottles 120 Tablets GNC Multi-Vitamins
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
2 PSP games
-
2 Scrapboo
-
6 CDs
-
1 Keyboard Foot Pedal
-
1 18" Cymbal
-
-
1 Music Player with Speakers
-
-
1 Pack of 10 Guitar Picks
-
2 Vinyl Records
-
1 Full Size Movie Poster
-
10 Blu-rays
-
-
-
-
-
-
1 Nylon Dip Drumsticks
-
-
-
-
-
-
- 0.5 KG
- 1 KG
- 1.5 KG
- 2 kg
-
2 PSP games
-
2 Scrapboo
-
6 CDs
-
1 Keyboard Foot Pedal
-
1 Pack of 10 Guitar Picks
-
2 Vinyl Records
-
1 Full Size Movie Poster
-
10 Blu-rays
-
-
1 Nylon Dip Drumsticks
-
-
- 3 kg
- 5 kg
- 7 kg
- 10+ kg
-
1 18" Cymbal
-
-
1 Music Player with Speakers
-
A shipping solution that helps you ship goods bought from U.S. retail sites to your location, anywhere in 220 countries.
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0KG shipping to :
Cost when shipping the item by itself
STANDARD
5-8 business days
US$
EXPRESS
3-4 business days
US$
Cost when shipping together with your other items
STANDARD
5-8 business days
US$
EXPRESS
3-4 business days
US$
Important note: Quoted amount excludes insurance, surcharges, and taxes & duties, if applicable.
Got a question? We'd love to help!
Note:
- We respond to emails within 24 hours.
- Our English Live Chat team is available daily.
- Monday to Friday from 8am – 10pm (GMT+8)
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- Chinese and Japanese language support is available from Monday to Friday 9am – 6pm (GMT+8).
Please let us know how we can help, by completing the form below, and we'll be in touch. Thank you!
Welcome! Please take a minute to read the
NEW USER GUIDE
-
After registration, you will receive a local USA address located at the upper right corner of your screen. Shop from your favorite U.S. online stores and use this address for delivery. For online stores that only accept U.S. cards, use our BuyForMe service.
-
We’ll let you know when new packages arrive at your U.S. address. If you order via the BUYFORME service, we’ll let you know when your order is confirmed and on its way to your US address.
-
You can monitor and manage all your packages and shipments at SHIP PACKAGES @ U.S. ADDRESS. Take advantage of cost-savings services when you ship more packages! Visit the Support page for more information about shipping rates and services.
-
Make sure everything you ordered has arrived, tell us how you want them packed, and give us the OK to ship them to you. We’ll send you a tracking number while you wait for your items to arrive. Enjoy!
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