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RATES AND FEES


Tip: Use  LIVE QUOTE to get a shipping weight estimate

How are shipping fees calculated?

Shipping charges are calculated using a flat fee for the first half kilogram, with a lower subsequent fee charge for every additional half kilogram.

best shipping prices

Shipping weight is determined by volumetric and actual weight of a shipment – whichever is greater. Volumetric weight is calculated by multiplying the dimensions of a package and dividing the result via a volumetric factor.

Rates table


View our international shipping rates to your country. See weights guide

DESCRIPTIONS EXPRESS STANDARD PRIME UPGRADE
FIRST 0.5KG US$ US$ US$
EACH ADDITIONAL 0.5kg US$ US$ US$
SPEED OF DELIVERY
(IN BUSINESS DAYS)		 2 - 3 5 - 8 3 - 4
Other Rates
Other Rates
SERVICE STANDARD PRIME
International shipping fees
BuyForMe fee 10% of transaction cost
Combining of Packages Free for first 3, US$1 for each subsequent package Free
Repack US$7: Box cut downs
US$5: box to bag transfers 		US$5: Box cut downs
US$3: box to bag transfers
Storage Free for 30days,
US$1/day after		 Free for 60days,
US$1/day after
Express Delivery Upgrade Automatic Upgrade to Express Delivery
Returns from the U.S. address US$ 4.00 for the 1st package, and $2.50 for each additional package per transaction US$ 4.00 for the 1st package, and $2.50 for each additional package per transaction

Fuel surcharge

Fuel surcharge is imposed by our logistics partners, and varies with current fuel prices in the market.

Insurance

At comGateway, all packages are insured for loss or damage during international shipping, for a cost of 1% of total charges paid to comGateway. Total charges include:

  • Item cost
  • U.S. domestic shipping charges (for BuyForMe orders only)
  • international shipping charges

Coverage is limited to US$10,000. Compensation for loss or damage will be based on

  • Total value of goods declared
  • U.S domestic shipping charges (for BuyForMe orders only)
  • international shipping charges from the U.S. to a package's final destination

Taxes & duties

A. Singapore

Shipments to Singapore are subject to 7% Goods and Services Tax (GST) if their CIF (Cost of Goods + Insurance + Freight) exceeds S$400. If applicable, GST is paid at international shipping checkout with us, and no further payment is required upon receipt of your shipment. If your shipment contains Tobacco/Cigar, Liquor/Wine and/or Silver Coins, any applicable duties will be paid to the delivery courier when you receive your shipment.


How is GST calculated? (Singapore)

For shipments to Singapore, all declared values of goods, insurance and freight charges (before any applicable discounts) are converted to Singapore Dollars at the latest exchange rate as per Singapore Customs.


Example:

  • Declared Cost of Goods: S$390
  • Total Freight Charges (before promotion): S$30
  • Insurance: S$4.20
  • Applicable GST would be S$29.69 (7% of S$(390+30+4.20))

Note: While the Cost of Goods in this example is S$390, and less than S$400, its CIF value (S$424.20) exceeds the tax-free allowance of S$400, thus GST is applicable.


What are GST handling fees?

It is the processing/administrative fee (5%) levied on the GST amount payable.

B. Australia

Shipments to Australia are delivered duty paid (DDP), hence taxes and duties are included in your total shipping cost. These fees are payable if the total cost of goods reached AU$ 1,000.00.

C. Rest of the World

All imported goods are subject to a country's customs and duties. As limits and regulations vary in different countries, we encourage you to check on the website of your country's governing authority.

Shipments to the rest of the world, are delivered with duty unpaid (DDU). This means duties and customs will not be included on your final checkout during shipment. Duties and custom payments will be made to the courier delivering your package.

REPACK SAVER (MULTIPLE REPACK)

We repack your packages into as few boxes (or bags) possible to save on volumetric weight. This repack costs US$ 10.00 for the first 5 packages, with additional packages costing US$ 1.00 each. Contact our support team to know more.

Fragile items

Crating ensures fragile items with insufficient protection arrive safely at their international destination.

When an item is flagged for crating due insufficient protection, a customer may:

  • Ship the parcel as it is. Insurance will only cover lost or missing items, and not item damage, or
  • Crate the package, so it is insured against damage. Crating fees are quoted upon request, and crating may affect final shipping weight.

The following items are usually fragile and subject to crating

  • Big/flat screen TVs
  • Chandeliers
  • Large porcelain/glass figurines
  • Mirrors

Crating fees will be determined on an individual basis and customers will be notified of crating details when their shipments arrive at their U.S. Address.

Please note that crating will also affect shipping rate, as dimensions and actual weight will change. Rates will be determined by volumetric or actual weight, whatever is higher. Your chargeable shipping weight will be based on the new weight of your package after it has been crated (inclusive of the crate).

EXCEPTIONAL ACTIVITY SURCHARGES
  • Hazardous Material (HazMat) Repack Fee

    • We are glad to introduce HazMat Repack. This allows us to ship most personal consumer commodities that are prohibited for air shipping. These include but is not limited to perfumes, nail polish, hair sprays, etc. Contact our support team to determine shipping eligibility of your purchases.

  • Battery surcharge

    • Payable to a shipment containing loose lithium ion battery(ies) such as power banks, GoPro batteries, etc. The surcharge may vary depending on the destination country and may range up to US$ 55.00.

    Due to safety concerns, IATA has enforced battery shipping regulations with effect from 1st April 2016. All loose lithium batteries are now classified as Dangerous Goods and must be shipped separately via Standard shipping. Additional transit times may be needed, whenever necessary. Hence, a battery surcharge of US$ 16 - US$ 55 is payable to couriers depending on the destination w.e.f 1st April 2017.

  • Overweight and/or Oversize surcharge – US$ 48.00

    • Payable to a shipment containing package with a single dimension of more than 48 inches or exceeds the scale weight of 68 kg.

  • High-Risk Destination surcharge – US$ 20.00

    • Payable to a shipment when shipping to a destination country where our partner couriers are operating at risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected: Afghanistan, Burundi, Iraq, Libya, Mali, Niger and Yemen.

  • Exporter Validation Fee – US$ 30.00

    • Payable to a shipment when shipping to a destination country that is subject to trade restrictions imposed by federal regulatory agencies such as the Office of Foreign Assets Control (OFAC). Countries in scope: Afghanistan, Belarus, Lebanon, Myanmar and Zimbabwe.

  • Country Sanction surcharge – US$ 30.00

    • Payable to a shipment when shipping to a country that is subject to trade restrictions imposed by the UN Security Council. Countries in scope: Central African Republic, Democratic Republic of Congo, Eritrea, Iraq, Libya, Somalia and Yemen.

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