• How are shipping fees calculated?
• Rates table
• Fuel surcharge
• Insurance
• Taxes & duties
• OneBox
• Fragile items
• Exceptional activity surcharges

Shipping charges are calculated using a flat fee for the first half kilogram, with a lower subsequent fee charge for every additional half kilogram.

Shipping weight is determined by volumetric and actual weight of a shipment – whichever is greater. Volumetric weight is calculated by multiplying the dimensions of a package and dividing the result via a volumetric factor.

Fuel surcharge is imposed by our logistics partners, and varies with current fuel prices in the market.

At comGateway, all packages are insured for loss or damage during international shipping, for a cost of 1% of total charges paid to comGateway. Total charges include:

• Item cost
• U.S. domestic shipping charges (for BuyForMe orders only)
• international shipping charges

Coverage is limited to US$10,000. Compensation for loss or damage will be based on

• Total value of goods declared
• U.S domestic shipping charges (for BuyForMe orders only)
• international shipping charges from the U.S. to a package's final destination

You can combine packages into one container once they reach your U.S. address to reduce your shipping weight. OneBox is the best and cost-effective way to ship multiple packages from various online stores by repacking and combining them. Click here to learn more.

Crating ensures fragile items with insufficient protection arrive safely at their international destination.

When an item is flagged for crating due insufficient protection, a customer may:

• Ship the parcel as it is. Insurance will only cover lost or missing items, and not item damage, or
• Crate the package, so it is insured against damage. Crating fees are quoted upon request, and crating may affect final shipping weight.

The following items are usually fragile and subject to crating

• Big/flat screen TVs
• Chandeliers
• Large porcelain/glass figurines
• Mirrors

Crating fees will be determined on an individual basis and customers will be notified of crating details when their shipments arrive at their U.S. Address.

Please note that crating will also affect shipping rate, as dimensions and actual weight will change. Rates will be determined by volumetric or actual weight, whatever is higher. Your chargeable shipping weight will be based on the new weight of your package after it has been crated (inclusive of the crate).

• Hazardous Material (HazMat) Repack Fee

We are glad to introduce HazMat Repack. This allows us to ship most personal consumer commodities that are prohibited for air shipping. These include but is not limited to perfumes, nail polish, hair sprays, etc. Contact our support team to determine shipping eligibility of your purchases.

• Battery surcharge

Payable to a shipment containing loose lithium ion battery(ies) such as power banks, GoPro batteries, etc. The surcharge may vary depending on the destination country and may range up to US$ 55.00.

Due to safety concerns, IATA has enforced battery shipping regulations with effect from 1st April 2016. All loose lithium batteries are now classified as Dangerous Goods and must be shipped separately via Standard shipping. Additional transit times may be needed, whenever necessary. Hence, a battery surcharge of US$ 16 - US$ 55 is payable to couriers depending on the destination w.e.f 1st April 2017.

• Overweight and/or Oversize surcharge – US$ 48.00

Payable to a shipment containing package with a single dimension of more than 48 inches or exceeds the scale weight of 68 kg.

• High-Risk Destination surcharge – US$ 20.00

Payable to a shipment when shipping to a destination country where our partner couriers are operating at risk due to continuous state of war, civil unrest, or continuous threats from terrorism. Destination countries affected: Afghanistan, Burundi, Iraq, Libya, Mali, Niger and Yemen.

• Exporter Validation Fee – US$ 30.00

Payable to a shipment when shipping to a destination country that is subject to trade restrictions imposed by federal regulatory agencies such as the Office of Foreign Assets Control (OFAC). Countries in scope: Afghanistan, Belarus, Lebanon, Myanmar and Zimbabwe.

• Country Sanction surcharge – US$ 30.00

Payable to a shipment when shipping to a country that is subject to trade restrictions imposed by the UN Security Council. Countries in scope: Central African Republic, Democratic Republic of Congo, Eritrea, Iraq, Libya, Somalia and Yemen.