It's simple, just ship an eligible package and pay only the flat-fee shipping rate when you ship anywhere in Hong Kong or Malaysia!
A flat-fee badge will be visible for eligible packages. Please note that selecting more than one eligible package for International Shipping will cancel their eligibility.
Eligible packages are those that go through the routine processes, have minimal handling, and are labor-efficient. The inclusion criteria will help us provide low-cost shipping while still providing excellent service.
On the chosen package, click the MORE ACTION button (…), then select and agree with the Repack service available for your package. If the repack weight is 2.00 kg or less and meets the rest of the inclusion criteria, a flat-fee shipping badge will appear beside your package.
All flat-fee shipments will be delivered by DHL. If your preferred courier is FedEx, your package will not be eligible but you may contact Customer Support to have your preferred courier removed from your account.
The flat-fee rate applies to International Shipping or freight cost only. This does not include surcharges or insurance fees.
comGateway is not responsible for charging local Customs Duties and Taxes. Since Hong Kong is a free port, it does not levy any Customs tariff on imports.
Meanwhile, Malaysian Customs imposes Standard Goods and Service Tax for shipments with CIF value over MYR 500. If applicable, GST will be payable to the delivering courier.
Promotional codes cannot be applied to Flat-Fee shipments. On the other hand, paying using your comGateway dollars (CGW$) is allowed.
To balance the usage of promotional offers and low flat-fee shipping rates, the regular rates cannot be applied to an eligible package until the flat-fee rates are in effect. You may select multiple packages to cancel the eligibility.
The Promotional Flat-Fee Shipping Rate is valid for a limited time only and applies to all comGateway members shipping to Hong Kong and Malaysia. comGateway reserves the right to amend, change, or stop the promotion at any time without prior notice to the members. We also reserve the right to deny usage of the promotion if there is suspected fraud, tampering, violation/s of the terms and conditions, or technical error/s. General comGateway terms and conditions apply.